Monday, August 03, 2009

What’s Missing?

mets baseball It is not only the New York Mets team that is in disarray, but its fan relationships are suffering, as well.

Try this one on for size. Makovsky + Company is a season ticket holder, having spent outsized sums on this luxury. We have been waiting four months for either Fred Wilpon, the owner, or his son, Jeff Wilpon, to answer two complaint letters. Why did our 40 game plan not include opening day tickets – when that was never specified at the time of purchase? Further, why ask fans to choose between Mets-Yankees games or one playoff game, when for one-quarter the price and matching games in previous years we automatically got playoff tickets? Regardless of the answers to these questions, there is no excuse for a $912 million, fan-dependent business to lack the systems to respond to letters from fans.

Another hiccup? A Sunday Mets-Yankees game was shifted to a night game while our season tickets had a 1:10 PM time printed on the ticket. How hard would it have been to send a courtesy email to season ticket holders noting the change? The Mets only made a public announcement via its web site, so we planned our day around an afternoon game.

A further indication of insensitive management is the Jackie Robinson Rotunda where the Dodgers, rather than Mets, are featured as fans enter the ballpark. Excuse I heard? Wilpon is a big Dodgers fan. Where is the homage to the Mets? To be fair the Mets have had some bad luck this year with its star players getting injured. Nevertheless, the Wilpon family is challenged every year with another problem. Once again we have to ask, is the family really working hard enough for the fans?

Technorati Tags: Fred Wilpon, Jeff Wilpon, Mets,Yankees, Jackie Robinson Rotunda, Makovsky + Company, playoff game, communications, public relations

2 Comments:

Anonymous Anonymous said...

You've tried direct mail, now the blog item. Is there any way of making sure this complaint gets to Wilpon. It's certainly valid. Bob Semple PS I sympathize with the Mets but, as a Cards fan, not too much.

Monday, August 03, 2009 6:18:00 PM  
Blogger Ken Makovsky said...

Bob:I am throwing my hands up in the air. Time for the Wilpons to sell the team.

Ken

Monday, August 10, 2009 3:05:00 PM  

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